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Financial Services Specialist with Customer Support & Data Skills
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Competencies
Handled customer inquiries across financial and retail sectors, resolving issues efficiently.
Reviewed and identified issues in international transactions to facilitate timely processing.
Utilized Power BI, SQL, and macros to analyze data and generate reports for decision-making.
Provided support for mobile applications, resolving user issues and improving usability.
Managed multiple tasks and responsibilities across roles with attention to detail.
Education
Languages
Summary
Experienced in financial transaction review, customer service, and data tools with a focus on accuracy and efficiency.
Key Achievements
- Reviewed international transactions to ensure successful completion, addressing issues proactively.
- Processed new applicant applications for Debit Card issuance with accuracy.
- Provided technical and customer support for mobile application issues, enhancing user satisfaction.
Experience
Financial Service Specialist
Reviewing applications from new applicants and determining validity for Debit Card issuance., Providing support to customers regarding issues with mobile applications.
Customer Service Agent
Providing support to campaign customers to resolve issues in stores., Ensuring customer satisfaction during interactions.
Partner Success Executive
Reviewing international transactions and identifying issues preventing completion., Collecting information from customers or beneficiaries to complete transactions.