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Business & Emergency Communications Specialist with 10+ years of diverse experience
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Competencies
Converted ad leads into scheduled consultations for wellness services, demonstrating strong client engagement skills.
Managed high-volume emergency calls, prioritizing and dispatching services effectively under pressure.
Provided language support for non-native English speakers during emergencies, facilitating communication.
Developed training programs and assessments tailored to diverse audiences within corporate settings.
Delivered online language training to professionals, enhancing their communication skills.
Summary
Experienced professional with expertise in emergency management, corporate training, and client relations, dedicated to enhancing communication efficiency and skill development across industries.
Key Achievements
- Managed over 150 emergency calls per shift at Arlington Police, ensuring timely response and effective communication
- Taught Business English to 100+ professionals online, achieving a 95% satisfaction rate within six months
- Facilitated training and instructional design initiatives at IBM, KPMG, and MorgaFranklin, supporting employee development and technology adoption
Experience
Various
Appointment Setting: Completed appointments for wellness centers in the Los Angeles Metropolitan Area, specializing in converting Facebook and Instagram ad leads into scheduled consultations for wellness services, Sales Account Manager: Managed a diverse portfolio of key accounts in electronic...
911 Dispatcher
Emergency Call Management: Efficiently managed an average of 150 emergency calls per shift, employing strong communication and problem-solving skills to prioritize and dispatch appropriate emergency services, ensuring timely assistance., Multilingual Support: Delivered language support to...
Business Consultant
Training Facilitation: Facilitated training initiatives for employees on new technology, collaborating with instructional technologists to align learning methodologies with business objectives., Instructional Design: Designed and implemented instructional processes, including lesson planning...