Betsy - Customer Service & Research Assistant with 4+ years of communication expertise

Estelí, Estelí Department, Nicaraguaen

Managed bilingual communication to facilitate customer issues at Keiser University

Assisted in preparing market research reports and developing questionnaires at Kantar Mercaplan

Published on CazVid

Summary

Experienced in bilingual customer service and market research support, skilled in communication, problem-solving, and data preparation.

Key Achievements

Demonstrated proficiency in data management tools including Word, PowerPoint, Excel, and Outlook

Skills

Customer ServiceIntermediate

Handled inbound and outbound calls, resolving customer and dealer issues efficiently.

Research AssistanceIntermediate

Supported the design and preparation of market research reports and materials.

Communication (Bilingual English/Spanish)Intermediate

Utilized bilingual skills to improve clarity and problem resolution with diverse clients.

Data & Report PreparationIntermediate

Developed questionnaires, presentations, andized research documentation using standard software tools.

Soft Skills

Experience

Customer Service Representative

Keiser University

January 2021 - September 2023

Answering inbound calls, resolving problems, and providing assistance., Making outbound calls to dealers and customers, problem solving., Bilingual skills (English/Spanish) to facilitate communication and problem resolution.

Research design assistant

Kantar Mercaplan

June 2024 - January 2025

Prepare market research reports to achieve study objectives., Develop questionnaires, presentations, and other materials to ensure accurate research., Competent skills in Word, PowerPoint, Excel, and Outlook., Problem-solving and attention to detail to achieve better research outcomes.