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Bertis
Customer Service & Account Management with 15+ years of experience in client support
Video resume
Account Managment
Account Managment; following the position procedures, and tasks. Mainly, to take care of our clients concerns and issues. To be a support for oir clients and friends, helping them to make the right desitions.
Contact
San Pedro Sula, Cortés Department, Honduras
Open to remote
Available on CazVid
Competencies
Client SupportAdvanced
Provided assistance to clients, addressing concerns and resolving issues to ensure satisfaction.
Call Center OperationsAdvanced
Experience working in call centers, handling diverse client inquiries and problems.
Team ManagementIntermediate
Learned team management skills through professional experience in call center environments.
Product KnowledgeIntermediate
Developed understanding of various products and industry practices over 15-20 years.
Summary
Experienced customer support and account management professional with over 15 years in call center operations, specializing in client relations and team coordination.
Key Achievements
- Managed client concerns and issues effectively, contributing to customer satisfaction
- Supported clients and colleagues by providing guidance for decision-making
- Gained extensive experience in call centers across Asian and team management environments
Skills
Client SupportCall Center OperationsTeam ManagementProduct Knowledge
Published on CazVid - Jul 3, 2025