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Bernardo
Call Center Professional with 15+ years in Customer Service & Sales
Video resume
DEAL CLOSER
I have experience in call centers since 2008. I started with customer service and have experience in various fields. Everything from; collections, billing, technical support, sales, appointment settings.
Contact
Mexico City, Mexico City, Mexico
Open to remote
Available on CazVid
Competencies
SalesAdvanced
Developed and executed sales strategies, including cold calling and closing deals, within call center environments.
Customer ServiceAdvanced
Handled customer inquiries and issues effectively, demonstrating empathy and problem-solving skills.
Team LeadershipIntermediate
Led teams from agent level to supervisor and manager, overseeing operations and performance.
Technical SupportIntermediate
Provided technical assistance and support for varied products and services in a call center setting.
Communication SkillsExpert
Excelled at communicating with customers and team members, facilitating effective interactions over the phone.
Summary
Experienced call center agent with over 15 years in customer service, technical support, and sales, including leadership roles.
Key Achievements
- Progressed from sales agent to supervisor and then to manager in call center operations
- Gained extensive experience in various call center domains including collections, billing, technical support, and sales
- Enhanced sales skills through reading and applying sales techniques, achieving success as a sales closer
Skills
SalesCustomer ServiceTeam LeadershipTechnical SupportCommunication Skills
Published on CazVid - Jul 3, 2025