Dedicated customer service agent with over a year of experience supporting utility customers and assisting with debt solutions. Skilled in troubleshooting, soft sales, and enhancing customer satisfaction, committed to delivering efficient support and fostering positive client relationships.
Proficient in resolving customer inquiries, providing tailored solutions, and ensuring high satisfaction levels.
Skilled in diagnosing and resolving technical issues related to utilities and home appliances.
Experienced in soft sales techniques, promoting additional services to enhance customer value.
Capable of guiding customers through debt review processes and establishing feasible repayment plans.
British Gas
Assisting customers who have queries about their boiler and booking breakdown appointments.. Providing insurance for plumbing, drains, and home electrics.. Soft sales and focusing on NPS as part of the customer fulfilment team.
Web Africa
Assisting customers with queries about their gas and electricity supply.. Troubleshooting gas and electricity meters.. Soft sales.
National Debt Intervention
Assisting customers to pay their loans or add them under debt review.. Assisting customers to set payment plans for their loans.
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