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Customer Service & Client Relationship Executive with Digital Marketing expertise
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Competencies
Expertise in client onboarding, issue resolution, and maintaining high customer satisfaction standards.
Skilled in managing client accounts, ensuring satisfaction and fostering long-term relationships.
Proficient in SEO, social media marketing, and online brand promotion strategies.
Strong communicator with excellent interpersonal skills, facilitating effective team and client interactions.
Education
Languages
Summary
Dedicated professional with experience in customer onboarding, client management, and digital marketing. Skilled in ensuring compliance, enhancing online visibility, and building strong client relationships.
Key Achievements
- Streamlined merchant onboarding process, ensuring compliance and reducing documentation issues at AS Technologies.
- Managed SEO and social media marketing campaigns, boosting client online visibility and engagement at Pearl Organisation.
- Verified KYC documents effectively, maintaining high compliance standards and smooth onboarding workflows.
- Coordinated cross-team efforts to resolve client documentation challenges, enhancing operational efficiency.
Experience
Customer Service Executive
Assisted in the merchant onboarding process by verifying KYC documents, ensuring compliance with company policies, and coordinating with teams and merchants to resolve documentation issues.. Responsible for reviewing merchant documents, creating MIDs by filling in details and uploading documents, and maintaining accurate records.. Gained valuable exposure to fintech operations, compliance standards, and customer relationship management.
Client Relationship Executive
Manage Sales and Services for Clients Websites SEO and Social Media Marketing.. Manage the status of physical files and documents of clients.. Manage the records of IT Circulars and Notifications.. Assisting my senior colleagues in typing and other administrative work.. Manage daily work in MS word and Excel.. Giving Training to the Freshers.. Communicate with clients for Changes or any other information related to the work.. Manage the clients and update them daily.. Help the developers team to do the work according to the clients will and the changes which client wants to make.. Getting Up sales according to the changes or services which client needs.