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ATHENKOSI
Customer Services Advisory
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Issue Resolution.
Demonstrated experience with Customer Satisfaction.
Demonstrated experience with Communication.
Demonstrated experience with Active Listening.
Education
Summary
Professional profile
Experience
Customer Services Advisory
Exceeded customer satisfaction goals by 25%.. Reduced customer response times by 40% through effective service handling.. Implemented a customer feedback loop to enhance service delivery.. Boosted NPS by 30 points in Q1.. Resolved 95% of customer issues on first contact.. Pioneered a client retention strategy to strengthen customer relationships.
Customer Service Agent
Spearheaded a team to surpass performance targets while maintaining high customer satisfaction ratings.. Maintained strong customer satisfaction and service standards.. Supported operational excellence through efficient customer service delivery.. Consistently worked toward and achieved target outcomes efficiently.
Digitization Specialist
Spearheaded adoption of digitization technologies to enhance operational efficiency.. Drove operational advancements and improved procedural effectiveness.. Streamlined company operations through process-focused working practices.