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Ashly
Profesional en atención al cliente y gestión con experiencia en retail y finanzas
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Competencies
Brinda atención personalizada y soluciones orientadas a la satisfacción del cliente en diferentes contextos.
Controla stock y realiza reposiciones precisas en escenarios de retail, mejorando la disponibilidad de productos.
Supervisa cuentas y detecta actividades sospechosas en el sector financiero para prevenir fraudes.
Gestiona agendas y citas diarias garantizando eficiencia y satisfacción del cliente.
Utiliza sistemas CRM para registrar, gestionar y mantener actualizada la información de clientes y casos.
Education
Languages
Summary
Profesional bilingüe con sólida experiencia en atención personalizada, gestión de inventarios, y monitoreo de cuentas, con habilidades técnicas y personales orientadas a la excelencia en el servicio y la eficiencia operativa.
Key Achievements
- Manejo eficiente de más de 70 citas diarias asegurando la satisfacción del cliente.
- Implementación de estrategias de ventas en tienda contribuyendo al logro de metas de ingresos.
- Resolución efectiva de reclamaciones relacionadas con fraude, garantizando cumplimiento normativo.
Experience
Pet Store Sales Associate
Delivered personalized customer service by assisting clients in selecting suitable products for their pets’ needs., Managed inventory control, ensuring accurate stock levels and timely restocking to minimize discrepancies., Handled daily transactions efficiently, maintaining a high standard of customer satisfaction., Collaborated with team members to implement effective sales strategies and consistently meet monthly revenue goals.
Fraud and Customer Protection Analyst
Managed and resolved customer claims related to fraud, ensuring timely responses and excellent customer experiences., Monitored and detected suspicious activities in accounts, implementing corrective measures to secure financial information., Accurately documented cases and follow-ups, ensuring compliance with internal and regulatory standards.
Appointment Setter
Coordinated and managed over 70 daily appointments, optimizing schedules and ensuring customer satisfaction., Utilized CRM systems to record and maintain up-to-date client information, reducing scheduling errors., Consistently recognized as a top performer for exceeding efficiency and quality target.