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Technical Support Advisor
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Competencies
Demonstrated experience with Interpersonal Skills.
Demonstrated experience with Presentation Skills.
Demonstrated experience with Administration Skills.
Demonstrated experience with Ms Word.
Demonstrated experience with Excel.
Education
Languages
Summary
Professional profile
Experience
Technical Support Advisor
Providing customer service to UK customers. Handling and assisting customers with queries regarding their faulty items. Doing troubleshooting and doing bookings for repairs. Giving repair updates to customers. Arranging collections and tracking deliveries. Transferring calls to relevant departments. Following up on late collections and deliveries. Writing escalations
Customer Service Agent
Providing a high level of customer service to UK customers. Handling order related queries. Account enquiries. Returns, Refunds and replacements. Tracking orders. Finding and locating unknown charges. Account password reset guidance. Updating customer’s credit cards on their accounts. Assisting customers verbal and soft skill (chats)
Sales Consultant / Financial Advisor
Helping potential clients to make good decisions about their finances. Selling a wide range of Metropolitan’s products. Capturing my own cases. Visiting government departments to do presentations. Cold calling
Data Capturer
Searching and capturing details of register voters to appear on the voter’s roll
Ward Manager
Capturing staff documents. Visiting voting stations. Interacting with landlords. Receiving and distributing material to the voting stations. Making sure that contracts are printed and signed by staff. Picking & packing. Delivering election material to the stations. Supervising the election staff