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Asanda
Technical Support Assistant
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Competencies
Demonstrated experience with Windows.
Demonstrated experience with Microsoft 365.
Demonstrated experience with Microsoft Intune.
Demonstrated experience with Hardware troubleshooting.
Demonstrated experience with Software troubleshooting.
Education
Summary
Professional profile
Experience
Technical Support Assistant
Provided technical support and troubleshooting for students and employees, resolving hardware, software, Windows, Microsoft 365 and network issues.. Assisted users with IT systems, software installation and issue resolution while providing professional customer service and escalating complex problems.
Inbound Customer Care Consultant – Media/Call Centre
Handled inbound customer calls, assisting customers with account and subscription queries while providing professional and friendly service.. Resolved customer issues efficiently, followed procedures, documented information accurately, and escalated unresolved queries when necessary.