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Fraud Prevention Analyst with 3+ years in Banking & Telecom
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Competencies
Applied fraud detection procedures to identify suspicious activities on credit cards and prevent unauthorized transactions.
Provided bilingual support to resolve billing, technical, and fraud-related customer inquiries across banking and telecom sectors.
Managed payment arrangements, billing disputes, and collections for telecom and financial services, ensuring accurate account resolution.
Diagnosed and resolved satellite TV signal issues, equipment problems, and service inquiries for customers.
Engaged with English and Spanish-speaking customers to facilitate efficient resolution of services and billing issues.
Education
Languages
Summary
Versatile analyst skilled in fraud detection, customer service, billing, and technical support across banking and telecom industries. Bilingual in English and Spanish, committed to ensuring customer satisfaction and security.
Key Achievements
- Handled customer calls to detect and address suspicious activities on credit cards at American Express.
- Managed billing and collection processes, including payment solutions and dispute resolution, at AT&T.
- Resolved technical support and billing inquiries for satellite TV services at TTEC, ensuring customer satisfaction.
Experience
Fraud prevention analyst
I was in charge of making calls to customers in order to detect any suspicious activity on their cards, asking if it was recognized or not., Also I received calls from fraudsters trying to unlock card and make charges so I needed to detect any strange activity with the fraud prevention procedures...
Credit and Collections specialist
I was in charge of taking calls from customers on collections treatment, searching for solutions to pay their bills, such payment arrangements or available credits., Also included assistance to locate missing and declined payments., Additional functions included billing issues related to overage,...
Billing and tech support specialist
I was in charge of evaluate and resolve all kind of technical issues with satellite t.v services related to signal, equipment and customer inquiries., Also I took care of billing issues such overcharges, bill explanations and change of t.v packages.