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Customer service representative
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Indore, Madhya Pradesh, India
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Competencies
Data AnalysisAdvanced
Utilized SQL and Python to extract and interpret large datasets, providing actionable insights.
Data VisualizationIntermediate
Created dashboards in Tableau, enhancing data presentation for stakeholders.
Database ManagementIntermediate
Maintained and optimized data storage solutions to ensure data quality and accessibility.
Cross-functional CollaborationIntermediate
Worked closely with finance and marketing teams to align data strategies and reporting standards.
Education
MBA
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce
Devi Ahilya Vishwavidyalaya
Higher Secondary
The Emerald Heights International School
Summary
Detail-oriented data analyst with a proven track record of transforming data into actionable insights in the financial sector.
Key Achievements
- Analyzed customer transaction data to identify patterns and trends
- Developed dashboards and reports for senior management to support decision-making
- Collaborated with cross-functional teams to improve data collection processes
Experience
Customer service representative
Franklin Templeton Mutual Fund
July’ 2007 - December’ 2007
Sales Officer (Insurance)
Reliance General Insurance
July’2008 - December’2010
Transport and Sales Manager
B.Roshanlal Chemicals Pvt Ltd
January’2011 - April’2014
Customer Service Representative
Xiaomi India at Teleperformance India
July’2014 - October’2014
Quality Analyst
Xiaomi India at Teleperformance India
November’2014 - April’2015
Quality Analyst
Western Union money transfer at Teleperformance India
May’2015 - February’2016
Team leader
Western Union money transfer at Teleperformance India
March’2016 - January’2017
Assistant Manager
PhonePe at Teleperformance India
February’2017 - March’2018
Customer Service Representative
Amazon India
May’2019 - September’2023
Insurance Consultant
Revolut Technologies
September’2023 - March’2024
Customer service representative
Ttec (eBay)
November’2024
Skills
Data AnalysisData VisualizationDatabase ManagementCross-functional Collaboration
Published on CazVid - May 17, 2026