This is my profileContact via CazVidArisbel
Customer Service & Communication Specialist with 3+ years in Telecommunications
Contact
Competencies
Handled customer inquiries and issues related to telecommunications and email services.
Engaged with customers to promote and upgrade Xfinity services, demonstrating sales skills.
Provided English-Spanish interpretation services, facilitating communication for clients.
Managed social media content and organized events, applying basic content and event planning skills.
Utilized Microsoft Office suite for documentation and reporting tasks.
Education
Summary
Customer service and communication professional experienced in technical support, sales, and interpretation, with a strong command of English and Spanish.
Key Achievements
- Provided assistance to Comcast customers facing fraudulent issues and email-related problems at Concentrix.
- Upsold services to Xfinity customers as a sales representative at Vixicom.
- Delivered interpretation services between English and Spanish for Defrilex.
Experience
Customer service representative
Provide assistance to COMCAST customers with fraudulent cases as well as helping them with issues related to their COMCAST emails.
Sales representative
Call Xfinity customers and offer them an upgrade on their service.
Interpreter
Provide interpretation services for Propio Languages Services, English - Spanish/Spanish - English.