This is my profileContact via CazVidAriel
Medical Virtual Assistant at ELEOS (Desert Radiology)
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Competencies
Skilled in handling inquiries, resolving issues, and maintaining positive client relationships.
Experienced in appointment setting, insurance verification, and patient communication.
Proficient in Practice Fusion for medical record management and documentation.
Effective in relaying information clearly to patients, providers, and team members.
Education
Summary
Detail-oriented professional with experience in healthcare support, insurance verification, and customer service, committed to enhancing patient experience and operational efficiency.
Key Achievements
- Managed patient communications and appointment scheduling, improving operational efficiency.
- Verified insurance and eligibility, reducing claim errors and processing time.
- Provided excellent customer service, ensuring patient satisfaction and clarity.
Experience
Medical Virtual Assistant
Accepting all incoming calls and making outbound calls, Insurance verification, Processing Eligibility verification from patients, Appointment setting, Call patients to relay their appointments and copays, Verifying patient ́s records
Customer Service Representative
Delivered to the members accurate information about their insurance plans (Humana Insurance LOB), Accepting all incoming calls from the members and providers, Received all the request and concerns from the members, Transferring the callers to the right specific areas if the situation it was required