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Customer Service Representative with 5+ years of client support in global environments
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Competencies
Provided high-quality support via email, phone, and chat, ensuring customer satisfaction and issue resolution.
Delivered clear and professional communication in English, both written and spoken, across diverse situations.
Organized and documented customer interactions and information using CRM systems to streamline service processes.
Handled calendar scheduling, task prioritization, and confidential information management effectively.
Education
Languages
Summary
Experienced in managing high-volume customer communications, resolving issues efficiently, and maintaining performance quality in fast-paced, international settings. Skilled in CRM tools, virtual coordination, and professional communication.
Key Achievements
- Managed high-volume communications across multiple channels for international clients at Inspiro / StubHub & Viagogo.
- Coordinated customer requests, prioritized urgent matters, and maintained service deliverables within CRM systems.
- Resolved billing and account issues while consistently adhering to performance metrics under pressure.
Experience
Customer Service Representative
Managed high-volume inbox and communication channels (phone, email, chat) for international clients, Coordinated customer requests and prioritized urgent matters efficiently, Documented and organized case information in CRM systems, Resolved billing and account issues while maintaining...