Apiffanie

Account Manager

Consistently worked toward and achieved monthly and quarterly sales objectives.. Generated new business through prospecting, referrals, networking, and lead follow-up.. Built and maintained strong relationships with new and existing customers.. Identified customer needs and recommended appropriate products and services.. Managed the sales process from initial contact through closing and follow-up.. Increased sales through upselling, cross-selling, and customer retention strategies.. Maintained accurate customer and sales information using CRM systems.. Addressed customer concerns and provided solutions to support customer satisfaction.

Account Manger

Managed customer accounts and developed long-term client relationships.. Identified sales opportunities and converted prospects into customers.. Conducted product presentations and consultations.. Followed up with prospects and existing customers to increase sales and retention.. Collaborated with team members to achieve departmental sales objectives.. Provided professional and responsive customer service.

QA Analyst

Support quality assurance processes to help maintain accuracy and consistency.. Identify, review, and document potential issues.. Apply analytical thinking to evaluate information and support quality improvements.. Contribute to efficient workflows and accurate reporting.

Data Analyst

Apply data analysis skills to organize, review, and interpret information.. Support data accuracy and identify patterns or inconsistencies.. Use analytical approaches to help solve problems and support business objectives.. Assist with organizing data and communicating findings.

Develop and apply familiarity with Microsoft technologies and applications.. Use Microsoft tools to support productivity, organization, and data-related tasks.

GLOBAL ACCOUNT MANAGER

Managed a portfolio of strategic global accounts representing $102M+ in annual revenue.. Developed and executed account strategies that increased revenue by 52% year over year.. Built relationships with C-level executives and key decision-makers across multiple countries and business units.. Identified and converted cross-selling and upselling opportunities, generating $47M in incremental revenue.. Led quarterly and annual business reviews with strategic customers to align priorities, performance, and growth initiatives.. Negotiated multimillion-dollar contracts, renewals, pricing agreements, and service-level commitments.. Coordinated sales, operations, finance, product, legal, and customer-success teams to deliver global solutions.. Maintained accurate sales forecasts and pipeline reporting using Salesforce/CRM.. Improved customer retention by 501% through proactive relationship management and issue resolution.