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Anwar
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Competencies
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Customer service.
Demonstrated experience with Technical troubleshooting.
Demonstrated experience with Phone support.
Education
Languages
Summary
Professional profile
Experience
Tour Guide
Provide personalized English-language tours for foreign visitors, explaining local history, culture and attractions clearly and engagingly.. Adapt experiences to visitor interests, answer questions and provide attentive service across cultural and language differences.
Customer Service & Technical Support Representative
Promoted from customer service to technical support after two months; initially assisted customers with payment collection.. Identified issues with DISH services and equipment and guided customers through troubleshooting steps to resolve technical problems.
Technical Support Representative
Helped customers resolve mobile phone and service issues using training in phone technology and T-Mobile services.. Explained solutions patiently while multitasking and working within a 15-minute issue-resolution target.
Lead Generation Agent
Conducted outbound calls to U.S. homeowners in storm-affected areas to generate roofing inspection leads.. Used call scripts and persuasive communication to build rapport and encourage free inspection appointments.