Antonio - Customer Success Agent with 13 months of top performance in hospitality and travel

Mexico City, Mexico City, Mexicoen

Ranked among top performers at Marriott for 13 consecutive months, consistently delivering outstanding value.

Achieved highest booking success rate on the floor for 7 months in a row, demonstrating excellence in customer engagement.

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Summary

Dedicated customer success professional with over a year of delivering exceptional service in hospitality. Skilled in negotiation, communication, and product expertise, consistently achieving top booking results and customer satisfaction.

Key Achievements

Handled diverse emotional customer states, ensuring positive interactions and high satisfaction levels across travel and accommodation services.

Skills

Customer ServiceExpert

Provided personalized support, resolved issues, and fostered rapport to enhance client satisfaction in hospitality.

NegotiationAdvanced

Negotiated travel and accommodation details with clients, ensuring solutions matched their needs and led to successful bookings.

CommunicationAdvanced

Effectively communicated product features, handling customer inquiries and fostering trust in service offerings.

Product KnowledgeExpert

Extensively familiar with the features and details of various travel services and subscriptions to provide comprehensive information.

Languages

English

Experience

Customer Success Agent

Marriott

May 2023 - January 2026

Consistently one of the top performers for 13 months, with a record of outstanding value generated for the company., Highest index of successful bookings in the floor for 7 months straight., Worked constantly with customers in all kinds of emotional states, it was most important to set a positive...