Dedicated Customer Success Agent with 8+ years of experience improving client retention and satisfaction across healthcare and automotive sectors. Skilled in process improvement, team leadership, and empathetic communication.
Extensive experience managing customer relationships and improving satisfaction outcomes.
Implemented and optimized workflows for claims management, billing, and service delivery.
Led teams to adopt best practices, improve collaboration, and enhance team performance.
Provided clear, empathetic support to clients, leading to higher satisfaction and trust.
Handled claims and coverage details, verified information, and ensured compliance with procedures.
Concentrix / healthFirst
Contact Point 360 / Just Energy
Siigo SA
Increased member satisfaction by delivering clear and comprehensive information on medical coverage and benefits., Reduced administrative errors and claim disputes through meticulous record accuracy., Improved customer retention by providing empathetic and solution-oriented support, building trust...
Caliber collision /Lean Solutions Group
Assigned and monitored claims, optimizing case handling and resolution., Organized and managed tow truck dispatches, ensuring timely response for customers., Verified information directly with insurance providers, ensuring process accuracy and building customer trust.
High School Diploma
Technical Diploma
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