This is my profileContact via CazVidAntonio
Customer Service and Operations Professional with diverse industry experience
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided assistance and resolution to customer inquiries across airline and telecom industries.
Operations ManagementIntermediate
Supervised and managed team activities in call centers and airline services to maintain operational efficiency.
Sales and ReservationsIntermediate
Handled inbound sales and reservations, contributing to revenue generation and customer retention.
Quality AssuranceBeginner
Participated in quality assurance activities within call center environments to improve service standards.
Education
Secondary
Ramón Emilio Jiménez High School
Electronic Engineers
Universidad Dominicana O & M
English as Second Language Diplomacy
Universidad Dominicana O & M
Microsoft Windows Package
CODETECO Institute
Customer Service
INFOTEP
Airport Operations and Customer Service Agent
JetBlue University
Languages
EnglishSecond Language
Summary
Experienced in airline and call center environments with a focus on customer satisfaction, team supervision, and sales support.
Key Achievements
- Managed passenger services and reservations at American Airlines, ensuring customer satisfaction.
- Supervised call center teams at Alorica, overseeing operations and quality standards.
- Handled inbound sales and customer inquiries across multiple roles, demonstrating versatility.
Experience
Airport Operations (Counter Check In)
JetBlue Airways
2007 - 2009
CSR, QA and Supervisor / Boost Mobile Call Center
Xerox
Aug2009 - Apr2017
Inbound Sales Advisor
GreatHealth Works
Apr2016 - Feb2018
DSA/ Passenger Service Representative
AMERICAN AIRLINES
Sep2017 - Jun2019
Operations Team Manager
ALORICA
Oct2018 - Oct2019
Reservations Sales Representative
AMERICAN AIRLINES
Mar2022 - Current
Skills
Customer ServiceOperations ManagementSales and ReservationsQuality Assurance
Published on CazVid - Jul 3, 2025