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Antonio
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Consultative Sales.
Demonstrated experience with Auto Insurance.
Demonstrated experience with Insurance Renewals.
Demonstrated experience with Immigration Processes.
Education
Languages
Summary
Professional profile
Experience
Insurance / Renewals Agent
Assisted customers with auto insurance quotes, renewals, policy options, and coverage information.. Compared insurance rates and coverage options to identify competitive offers for customers.. Followed up with clients throughout the renewal process and supported policy retention.. Handled customer questions and objections using consultative sales, active listening, and problem-solving skills.. Worked with CRM and insurance systems while maintaining accurate customer and policy information.
Intake Specialist
Supported immigration cases by collecting and organizing documentation, updating CRM systems, scheduling appointments, and communicating with clients in English and Spanish.. Implemented CRM tools to track client interactions and improve follow-up strategies.. Assisted attorneys with administrative and legal support tasks while maintaining organization and attention to detail.
Customer Support Specialist & Case Manager
Assisted customers with inquiries, account-related concerns, and issue resolution in a high-volume support environment.. Managed customer cases end-to-end, documenting interactions and updating case details in CRM systems.. Handled escalations with frustrated customers using empathy, active listening, and problem-solving skills.