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Antonella
Customer Care Agent
Contact
Competencies
Experiencia demostrada en Responsibility.
Experiencia demostrada en Communication Skills.
Experiencia demostrada en Conflict resolution.
Experiencia demostrada en Magento.
Experiencia demostrada en Shopify.
Education
Languages
Summary
Customer Care Agent buscando nuevas oportunidades
Experience
Customer Care Agent
Provide live-chat and email support for multiple e-commerce brands using HappyFox; manage order, payment and account inquiries.. Resolve returns, exchanges, warranties and defective-item cases; coordinate with carriers (DHL/FEDEX/UPS) to investigate lost parcels and create shipping/return labels when needed.. Shopify and Magento management for order status inquiries, return/exchange requests, payment matters and customer account checking.. Served as the primary point of contact for clients escalating critical technical issues, utilizing Salesforce to pinpoint and resolve failed orders while logging Jira tickets for site-wide system defects.. Authored and maintained knowledge-base articles (Chatwoot) to reduce repeat inquiries and speed up resolutions for IA chat bot.
Customer Service Representative
Answering product and service questions and offering information on related products and services.. Responding to customers emails and telephone calls to resolve problems such as wrong orders, delivery issues, payments, warranties and refunds.. Offering advice in a professional and efficient manner.. Utilising interpersonal communication skills when engaging with customers.. Ensuring that customers receive exemplary customer service during all contact points with the company.. Reporting to the Customer Service Manager.