Antoinette - HR & Operations Professional with over 10 years of diverse experience in administration, logistics, and team leadership

Languages

Reception duties. Answering and routing calls. Greeting clients and directing them to appointments. Logging and submitting documents. Communicating with clients and booking appointments. Filing, admin, and reception support. Organizing and storing paperwork (digital/paper). Handling queries. Preparing meeting lunches. Managing diaries, meetings, travel, and accommodation. Handling mail and deliveries. Updating records in databases. Printing and photocopying. Ordering office supplies. Maintaining office systems. Liaising with other departments (e.g., Finance, HR, Procurement). Performing all administrative work

Managing company and project documents. Maintaining and improving document control procedures. Ensuring all documents meet required standards. Organizing and retrieving electronic and physical documents for clients and industry professionals. Preparing document progress reports for senior management. Conducting regular reviews and audits of documents. Using computers to organize and distribute documents within the company. Assisting in planning stages of specific projects. Sharing documents at key times to support timely project completion. Copying and scanning files as needed for server storage. Ensuring documents are available in both hard and soft copies. Delivering drawings and documents to workshop managers. Receiving transmittals for delivered documents. Handling gate passes for completed equipment or projects leaving the premises

Overseeing daily store operations, managing stock and inventory, handling administrative and financial tasks like processing invoices and payroll, and coordinating with staff and other departments. Key responsibilities also involve ensuring administrative compliance, preparing reports, and providing general administrative support to the store's management team to ensure smooth, profitable, and organized store operations.

Coordinated and managed the breakdown response operations, ensuring timely assistance to clients in distress.. Streamlined communication between clients and service teams.. Monitored performance metrics and reported on service efficiency.. Trained new team members on emergency protocols and service procedures, enhancing team readiness and performance.. Developed and maintained a comprehensive database of service calls and outcomes, improving operational tracking and reporting.

Making sure all orders are correctly loaded on trucks and get delivered to clients.. Managing employees on their tasks for the day.. Working with clients and helping on the floor.. Receiving of orders off loading of new stock.. Stock control and empty counts, reporting back to higher management about progress etc.. Completing daily orders, making sure all trucks are back in the yard after closing time and Time control for employees.

Converting showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate vehicle.. Understanding the characteristics, capabilities, and features of all cars and providing the potential customer with detailed information.. Taking customers on test drives and demonstrating vehicle features.

Responsible for implementing workflow procedures based on direction from the company’s General Manager.. Supervising employees during day-to-day tasks.. Providing customer support in escalated situations.. Managing the overall workflow of a workplace.

Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.. Position vehicle on wheel alignment rack and test vehicle for faulty wheel alignment.. Attending manufacturer product training as requested.. Other tasks as assigned.

Takes deliveries and manages stock levels.. Receiving and dispatching goods from the stores.. Storing goods received appropriately and resolving discrepancies in the delivery of goods.