Data analyst with over 5 years of experience delivering actionable insights through advanced analytics, SQL expertise, and data visualization. Adept at streamlining processes and supporting strategic initiatives.
Analyzed large datasets to identify trends and support strategic decision-making.
Developed complex SQL queries for data extraction and reporting for diverse business needs.
Created dashboards and visual reports to convey insights effectively to non-technical stakeholders.
Built advanced Excel models and automation tools to enhance data processing efficiency.
Sentrotek Corporation
Assisted with recruitment processes, including posting job openings online, conducting basic applicant screening, performing background checks, and scheduling interviews., Maintained HR databases by tracking employee attendance, leave, and vacation records, and calculated late arrivals and absences for monthly reporting., Managed and maintained employee records, HR files, and personnel documentation while preparing HR reports, summaries, and correspondence for management and departmental use., Prepared onboarding materials, coordinated new hire orientation, and ensured completion of HR forms., Responded to employee inquiries regarding HR policies, benefits, leave, and procedures while coordinating training and development activities, supporting performance appraisal processes, and ensuring compliance with company policies and labor regulations.
TELUS INTERNATIONAL PHILIPPINES
Handled inbound and outbound customer interactions for the Airbnb platform via phone and email, providing timely and professional support., Explained Airbnb policies, procedures, and platform guidelines clearly and accurately while resolving customer issues efficiently with professionalism and empathy., Assisted guests and hosts with reservations, cancellations, refunds, payments, and account concerns., Documented interactions accurately using CRM and internal support systems., Escalated complex cases appropriately while meeting quality and productivity standards.
Sorsogon Provincial Hospital (MALASAKIT CENTER / SOCIAL SERVICE)
Digital Citizenship & Safety Course
Bachelor's
Secondary Education
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Provided administrative and clerical support in a high-volume public service office serving diverse client populations., Assisted clients by explaining documentation requirements, procedure, and available government assistance programs, including medical, financial, burial, and social assistance., Processed, encoded, and maintained accurate and confidential client records and documents, including medical abstracts, certificates, and referrals, while preparing reports and ensuring proper filing and protection of sensitive information., Compiled and organized documentation for submission to partner agencies while coordinating with social workers, healthcare staff, and inter-agency representatives to ensure timely processing of assistance requests.
SM City Sta. Rosa /North Asia Central, Isport life, Inc. (FILA)
Delivered excellent customer service by greeting shoppers, providing product knowledge, and promoting store promotions, contributing to increased sales and repeat customer engagement., Supported sales floor operations by replenishing merchandise, setting up displays, and maintaining a clean, organized, and visually appealing store environment, improving product visibility and customer experience., Assisted with inventory management by restocking and monitoring product levels, preparing daily sales reports for the supervisor, and maintaining accurate inventory records, reducing stock discrepancies and ensuring timely product availability.
