Experienced professional with a proven track record in fraud analysis, technical support, and customer engagement. Adept at utilizing analytics tools and investigative skills to enhance operational efficiency and security.
Proven ability to deliver exceptional customer support across various industries and roles.
Experienced in troubleshooting and resolving complex technical issues for software and hardware products.
Skilled in using PowerBI, IBM Cognos, and Excel to analyze data and generate actionable insights.
Capable of conducting investigations to identify and mitigate fraud and cybercrime activities.
Sykes Costa Rica
Sykes Costa Rica
Concentrix Costa Rica
Sykes Costa Rica
Robert Bosch GMBR
Qualfon
Bachiller en Educación Media
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