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Anthony
Guest Services Manager
Contact
Competencies
Experiencia demostrada en Conversational English.
Experiencia demostrada en Excel.
Experiencia demostrada en Word.
Experiencia demostrada en Power Point.
Experiencia demostrada en Customer Service Formation.
Education
Languages
Experience
GUEST SERVICES MANAGER
Oversee and coordinate the check-in and check-out processes., Professionally and promptly manage guest correspondence in both English and Spanish., Monitor guest satisfaction by generating reports and suggesting enhancements to the services provided., Collaborate with other departments to ensure a seamless and integrated experience for guests.
CONCIERGE SERVICES
Management of check-in and check-out processes., Efficient and professional response to emails, handling inquiries and reservations in both English and Spanish., Personalized attention to guests., Coordination with other departments to meet customer needs and requests, ensuring high service standards.
FRONT DESK SUPERVISOR
Oversee and coordinate the front desk team, ensuring that tasks are executed efficiently and professionally., Provide personalized assistance and address guest complaints or issues promptly and effectively., Manage guest correspondence, responding to inquiries and reservations in both English and Spanish., Supervise the reservation system and ensure room availability in accordance with hotel policies.