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Ann
Senior Business Data Analyst
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Competencies
Demonstrated experience with Fraud Detection & Prevention.
Demonstrated experience with Fraud Investigations.
Demonstrated experience with Account Takeover.
Demonstrated experience with Identity & Document Fraud.
Demonstrated experience with Behavioral Analysis.
Education
Languages
Summary
Senior Business Data Analyst open to new opportunities
Experience
Risk, Fraud, Safety & Operations
Investigated complex fraud cases across Latin American markets using behavioral analysis, account information, internal tools, and SQL.. Used SQL to support investigations, identify suspicious activity and account relationships, and detect emerging fraud patterns.. Identified fraudulent and altered identity documents across multiple Latin American countries, strengthening verification and fraud-prevention efforts.. Conducted proactive account reviews and supported preventive controls related to account takeover, identity fraud, and suspicious behavior.. Collaborated with regional and Global Fraud teams on high-impact fraud projects, monitoring initiatives, and operational decision-making.. Delivered training and knowledge-sharing sessions on account takeover, document fraud, suspicious activity, and fraud detection.
Safety & Security Investigator
Managed sensitive investigations involving fraud, harassment, safety threats, and other high-risk incidents with accuracy and discretion.. Applied empathy, active listening, conflict resolution, and de-escalation techniques when handling emotionally sensitive cases.. Conducted social media investigations and collaborated with Legal teams and external agencies to support investigations and official information requests.. Completed FBI-certified training in security and investigative procedures.
Operations & Risk Support Specialist
Investigated delivery-related incidents, identified root causes, and proposed operational improvements.. Provided specialized support to business partners while ensuring compliance with internal procedures and service standards.. Monitored delivery performance and operational risks and documented cases to improve accountability and cross-functional collaboration.