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Angelo
Virtual Assistant with 3+ years of diverse admin and customer service experience
Video resume
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Competencies
Provided comprehensive virtual support including scheduling, project management, and data entry.
Delivered empathetic and effective support in English and Spanish across multiple channels, maintaining high satisfaction.
Built strong client relationships, promoted products, and increased sales volume at the POS.
Demonstrated bilingual communication in professional settings, balancing client engagement with professionalism.
Performed data entry, tracking, and reporting to inform business decisions and performance improvements.
Education
Languages
Summary
Dedicated professional with extensive experience in administrative support, customer service, and sales, proven in fast-paced environments.
Key Achievements
- Led a team to achieve over 85% client retention by strategizing and monitoring KPIs
- Optimized LinkedIn and email campaigns to generate over 1800 qualified prospects in 2 years
- Sold over 40 devices monthly, ranking in the Top 5 brands at the POS
Experience
ADMINISTRATIVE VIRTUAL ASISTANT
Lead and support a high-performing team, driving efficiency and success through strategic planning, training, and continuous improvement, while setting goals and tracking KPIs for accountability, obtaining over 85% client retention., Optimize LinkedIn and email campaigns to boost engagement,...
CUSTOMER SERVICE REPRESENTATIVE
Provided primary customer contact and empathetic support in English and Spanish across all channels (email and phone)., Efficiently resolved issues, building trust and strong customer relationships through clear, culturally aware communication., Maintained high service standards and professionalism...
SALES REPRESENTATIVE
Focus on building strong relationships with points of sale (POS) and managing inventory effectively., Responsible for daily sales reporting to monitor progress., Actively promote and explain OPPO products to increase sales and secure brand share at the POS, selling over 40 devices monthly and...