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Angella
Profesional en ventas y atención al cliente con más de 4 años de experiencia diversa
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Competencies
Aplicó habilidades de negociación y comunicación para adquirir y retener clientes en diferentes industrias.
Brindó soporte y soluciones a clientes en sectores de seguros, salud, y servicios de viajes y logística.
Utilizó plataformas como Salesforce, Hubspot, LIVEVOX para gestionar leads, clientes y tareas diarias.
Dirigió y motivó equipos, asegurando la eficiencia en los flujos de trabajo y comunicación efectiva.
Consultó y resolvió consultas, gestionando solicitudes complejas en distintos sectores.
Education
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Summary
Profesional dedicado con más de 4 años en ventas, atención al cliente y gestión administrativa en sectores como seguros, logística y viajes, con habilidades en liderazgo y manejo de CRM.
Key Achievements
- Adquirió clientes y cerró ventas en diversos sectores como seguros, logística y viajes.
- Lideró equipos coordinando tareas diarias, motivando y realizando evaluaciones trimestrales.
- Manejaba múltiples herramientas CRM como Salesforce, Hubspot y LIVEVOX para la gestión de clientes y procesos.
Experience
Sales Representative / SDR
Product knowledge about home insurance coverage for home appliances and systems or energy and gas rates., Client acquisition through the cold-calling process., Qualify leads with CRM like LIVEVOX or Salesforce., Closing sales after finding and qualifying the decision-maker.
Sales Representative / Freight Broker
Manage clients' accounts and help them move their freight., Problem-solving., Client Acquisition, cold calling, outbound, using pipeline database with CRM as Hubspot and Ring Central., Find carriers with DAT and Truckstone., Quote clients., Closing the sale after confirming the load was received.
Communications Specialist
Manage member billing, claims, payment, and quote requests., Consult members and travel agencies to offer solutions with software tools such as Seaware, Teams, Hubspot Ring Central, and Clipup., Internal product knowledge of luxury cruises, aircraft, and shore excursions.
Team Leader
Managing the team on a daily basics., Overlooking and ensuring a smooth workflow., Motivating the team and solving problems., Guiding the team to complete their responsibilities through 1:1 sessions., Regulating quarterly reviews of team members to ensure efficiency., Strategizing plans to achieve team goals in a timely manner within the stipulated time frame., Creating and nurturing a positive work environment to boost productivity., Resolving queries and problems of the team members., Establishing effective communication between the team and the stakeholders., Maintaining a track record of team progress and documenting the same to make accurate reports.
Sales Representative
Product knowledge about energy and gas services., Client acquisition and retention during cold-calling., Qualify leads through CRM programs., Closing sales after finding and qualifying the decision-maker.
Sale Representative
Product knowledge about energy and gas services., Client acquisition and retention during cold-calling., Qualify leads through CRM programs., Closing sales after finding and qualifying the decision-maker.
Customer Service
Handle member requests for billing, pharmacy, claims, payments, and appointments., In-product knowledge of the US Medical Health Program., Manage member requests and provide solutions with software tools such as Genesis, Pegasus, and Optumrx.
Back-office / Intake Coordinator
Manage patient enrollment process., Client acquisition and retention during cold-calling., Product knowledge about long-term care services and US Medical Health Program., Communicate with health insurance and different providers by corporate emails., Qualify leads through CRM programs like Bolt., Closing enrollments after receiving the authorization.
Sales Representative / Logistics Account Manager
Manage clients' accounts and help them move their freight., Problem-solving., Client Acquisition, cold calling, outbound, using pipeline database with CRM as Hubspot and Ring Central., Find carriers with DAT and Truckstone., Quote clients., Closing the sale after confirming the load was received.