This is my profileContact via CazVidAngela
Customer Service Specialist with 7+ years of multi-industry experience
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Competencies
Delivered technical and financial assistance to diverse customer bases, ensuring customer satisfaction.
Managed account activations, deactivations, and security protocols for platforms like Uber and banking clients.
Provided bilingual support in English and Spanish across various industries, improving client communication.
Collaborated with colleagues in customer service, technical support, and administrative roles to ensure seamless operations.
Handled cashier operations, reservations, and reception duties in hotel settings, supporting daily operations.
Education
Languages
Summary
Dedicated customer service agent with over 7 years supporting clients in banking, technology, real estate, hospitality, and education. Skilled in account management, technical support, and bilingual communication. Proven ability to adapt to diverse roles and deliver high-quality service in...
Key Achievements
- Handled diverse customer support roles across banking, tech, real estate, and hospitality, ensuring tailored client solutions.
- Managed account activations, deactivations, and security processes for Uber, reducing fraud-related issues.
- Provided bilingual customer support in multiple countries, enhancing communication and service quality for U.S. clients.
Experience
Customer Service Agent
Preparing desserts, Serving clients, In charge of the cashier machine, Collecting payments
Back office/ customer service
Received tickets from colleagues in México, Executed activation, deactivation due to fraud or inactivity, Reactivated accounts that have been deactivated, Performed taxes process for driver partners, Provided service and attention to colleagues in México
Customer Service Agent
Providing financial and technical assistance to customers within the USA, Managing bank accounts, debit cards, banking transactions, Supporting technical procedures for online banking application and website
Customer Service Agent
Provided support from Costa Rica to different businesses in the USA, Opened tickets, updated them, coordinated dispatches, Received POTS lines training
Customer Service Agent
Provided customer service in a Real Estate Company (Yardi), Resident services (Maintenance) and Prospects services (Leasing)
Customer Service Agent
Provided customer service in a Loan Company in the United States, Customer Service and Technical Support Agent