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Call Center Specialist with 5+ years in customer support and sales
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Competencies
Provided high-quality customer support, resolving inquiries and complaints efficiently.
Assisted customers with technical issues related to internet, phone, and cable services.
Actively promoted products and met sales targets within call center environments.
Coordinated service dispatch and scheduling for cleaning services, ensuring timely execution.
Utilized effective verbal and written communication in customer interactions.
Education
Languages
Summary
Dedicated call center professional with extensive experience in technical support, billing, sales, and dispatch coordination, committed to delivering excellent customer service.
Key Achievements
- Assisted customers with technical, billing, and service issues across multiple departments.
- Consistently met or exceeded sales targets through proactive promotion of services.
- Managed dispatch and scheduling efficiently to ensure high service quality.
Experience
Call Center Representative, Technical Department and Sales
Assisted customers in resolving technical issues related to Comcast services, such as internet, phone, and cable., Responded to customer inquiries, resolved complaints, and provided solutions in a timely and professional manner., Maintained accurate and detailed records of customer interactions,...
Call Center Representative, Billing and Sales Department
Assisted customers with billing inquiries, payment arrangements, and disputes, and ensured timely resolution of issues., Actively promoted Comcast products and services to customers and met or exceeded monthly sales targets., Resolved customer complaints and concerns, and provided timely and...
Call Center Representative, Dispatcher
Efficiently managed and dispatched cleaning crews to various locations based on client requests and availability., Coordinated with clients to schedule cleaning services, resolve complaints, and provide timely updates on service requests., Provided high-quality customer service to clients by...