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Patient & Customer Service Specialist with 7+ years in Healthcare & Customer Support
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Competencies
Delivered customer support via chat, managing billing, inquiries, and service requests in multiple industries.
Provided primary healthcare, wellness programs, and medical service coordination for seniors and patients.
Utilized customer relationship management software for managing client and patient data.
Handled billing inquiries and managed sales processes in chat and support platforms.
Education
Languages
Summary
Dedicated specialist with over 7 years of experience providing patient support, customer service, and sales assistance within healthcare and customer support industries.
Key Achievements
- Provided comprehensive patient care, including referrals, health support, and authorization services, enhancing patient satisfaction.
- Managed diverse customer interactions across multiple roles, demonstrating versatility in healthcare and sales environments.
- Supported medical and travel logistics for patients, ensuring smooth service delivery and appointment planning.
Experience
Backoffice Specialist
Assisted customers via chat, providing services such as flight sales, baggage and seat upgrades, service pet payments.
Sales Representative – Chat Project
Provided customer service in English and Spanish, managing billing and payment inquiries from clients.
Specialist patient representative
Provided medical services to patients in a healthcare company, particularly known for its focus on value-based primary care for seniors., Arranged all patient visits to their facilities, assisted with referrals to specialty physicians, and provided primary care, wellness programs, and pharmacy...