Experienced in resolving customer issues, de-escalating situations, and supporting technical systems with over 5 years in call centers.
Handled customer interactions including de-escalation and problem resolution in call center environments.
Provided troubleshooting and support for technical issues, maintaining documentation and process compliance.
Demonstrated ability to communicate effectively with customers and team members, uplifting customer experience.
Utilized critical thinking to analyze and resolve customer issues efficiently.
Flexible to adapt to new technologies and processes while maintaining service quality.
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