Experiencia demostrada en Troubleshooting.
Experiencia demostrada en Network Administration.
Experiencia demostrada en Customer Service.
Brainerd, Ezcorp
Troubleshooting computers, Configured and maintained network services such as DNS and DHCP, Diagnosed and resolved issues related to IP assignment and name resolution, Provided technical support to users regarding network access and connectivity issues, Active Directory management, Outlook accounts creation, Azure management, account policies, apps, and licences access, Troubleshooting printers and network issues
HCL, Xerox
Provided support to technicians with Xerox's massive production printers, Checked voltages on PWBs, removed damaged parts, and checked servers for connectivity
24.7ai
Cloning computers using Fog connections, Managed Active Directory and Azure, Set up and troubleshoot VMware
24.7ai, Citibank retail
Customer account management, Money management between accounts, Fraud investigation
Bachelor's Degree
Systems Engineering
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Conduent, Royal Caribbean
Make reservations for clients, Resolve doubts regarding travel inquiries
Telus International, Wix.com
Assist clients with their pages made on Wix.com, Fix problems with Domains and domain registrations
Teleperformance, Boost Mobile
Help solve issues on plans, general information, troubleshooting
ICS – 24-7 intouch Walmart
Responded to emails to offer help and resolutions, Solved issues with carriers and deliverers
