This is my profileContact via CazVidAndres
Welcome to CazVid!
Contact
Competencies
Demonstrated experience with Proactivity.
Demonstrated experience with Punctuality.
Demonstrated experience with Responsibility.
Demonstrated experience with Commitment.
Demonstrated experience with Problem reduction.
Education
Languages
Experience
FULL SERVICE - STAFF SUPPORT
I was in the area of full service bilingual for the ATT company., I have had the opportunity to work in various roles, including customer service, troubleshooting, technical support, and sales., In these positions, I have been able to demonstrate my agility and problem-solving skills while also working collaboratively with my team to provide the best possible customer experience and achieve optimal resolutions.
AGENT - STAFF SUPPORT
I have experience working as a Summit Health Line agent in multiple departments, where I performed various functions, adapting easily to changes and achieving optimal performance in each situation., My responsibilities included actively listening to medical staff, providing them with assistance, and finding the most viable and efficient solutions., I have the experience to communicate with medical staff through email correspondence, phone call with doctors and other medical professionals in order to solve the patients concerns., I had the opportunity to provide chat support for patients in cases of emergencies or immediate assistance., This experience has helped me develop precise grammar and advanced listening skills.
BACK OFFICE - SUPERVISOR
I was a supervisor for the administrative line at Booking.com, working exclusively with accommodation owners and the administrative side of the company IntouchCX., I managed different groups of agents from the same line, where I was involved from the recruitment and selection process to the supervision of their activities, follow-ups as a coach, and guidance to meet all the metrics of the respective campaign., I taught them about the product and helped them to be better every day with the combination of my socio-technical skills., In order to ensure the smooth operation of the company, it is essential to implement effective communication strategies.