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Telephone Agent
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Competencies
Utilized statistical methods and tools like SQL and Python to analyze complex datasets and extract actionable insights.
Created interactive dashboards and reports using Tableau and Power BI to present data findings clearly to stakeholders.
Applied regression analysis and forecasting techniques to support business decision-making processes.
Managed large datasets and designed database schemas to ensure data integrity and accessibility.
Education
Summary
Dedicated data analyst with over 5 years of experience in financial services, specializing in data analysis, reporting, and predictive modeling. Proven ability to improve data workflows and deliver insights that inform strategic decisions.
Key Achievements
- Led the development of a new reporting dashboard, improving data visibility for decision-makers.
- Streamlined data collection processes, reducing report generation time by 30%.
- Collaborated with cross-functional teams to implement predictive analytics models, enhancing forecast accuracy.
Experience
Telephone Agent
Telephone assistance and customer advice for the Booking.com campaign, guiding in the general use of the platform., Management and resolution of issues related to accounts receivable within the platform., Editing and updating information on the platform, ensuring the correct handling of property data., Opening and closing properties in the system according to the guidelines and policies established by the company., Guidance to users on the general management of the Booking.com platform and its main functionalities.
Cashier Receptionist
Performing cashier functions with responsible handling of money and different payment methods., Support in audit tasks related to the cashier and reception area., Management of reception processes and guest service from check-in to check-out., Proper handling of information and documentation associated with reservations and stays., Attending to guest requests and requirements, offering timely solutions., In-person and telephone customer service, ensuring cordial and professional attention., Support in room service, coordinating orders and deliveries to rooms.
Receptionist
Reception of guests in check-in and check-out processes, ensuring cordial and professional attention., Collaboration with the security area in access control and compliance with established protocols., Execution of cashier functions, including guest billing and basic payment transaction handling.
Cashier Receptionist
Attend and receive clients in person, offering clear information and cordial treatment., Cash handling in cash, card, and other means, ensuring correct payment registration.
Receptionist
Handle phone calls, schedule appointments, and channel inquiries to the appropriate areas., Occasional support to Housekeeping supervision., Audit of documentation and processes at reception, ensuring compliance with established procedures., Reception service, basic record management, and channeling of guest and visitor requests., Support to Bellboys in reception and customer service tasks, collaborating in coordinating guest check-ins and check-outs.
Bellboy - Receptionist
Bellboy in charge of guest reception and attention, providing support upon arrival, departure, and during the stay., Receptionist handling client and reservation information, ensuring orderly and updated records., Management of payment methods, including charges, records, and transaction verification., Handling large company accounts, following up on requests, billing, and coordinating related services., Assigning rooms according to reservations, client preferences, and availability., Rack audit and control.