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Andrés
Administrative Assistant with 5+ years in operations and client management
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Competencies
Applied for data analysis, reporting, and process improvement tasks in various roles.
Utilized in streamlining workflows and improving operational efficiency using automation tools like GHL.
Maintained and improved client relationships through effective communication and service delivery.
Implemented improvements in workflows and training programs leading to quantifiable efficiency gains.
Fluent in English (C1) and native in Spanish, facilitating communication in diverse environments.
Education
Languages
Summary
Experienced in remote administrative support, team management, and process improvements with a strong focus on operational efficiency and client relations. Skilled in automation, data analysis, and multi-language communication.
Key Achievements
- Led and mentored teams of up to 21 remote associates, implementing model adopted across multiple teams.
- Reduced onboarding time by 20% and attrition rate by over 10% through training program development.
- Facilitated effective communication in healthcare settings, achieving top KPI performance for three months.
Experience
Virtual Front Desk Assistant
Managed patient appointment scheduling, calendar coordination, email responses, and reporting tasks.
Operations Supervisor
Overseaw shift management at first-mile fulfillment centers, ensuring smooth operations and timely order delivery., Led and mentored a team of 21 remote associates, implementing an improvement model that focused on underperforming agents while maintaining autonomy for high performers—later adopted...
Collections and Billing Supervisor
Led a team of 20 agents in the collections and billing department, ensuring compliance with company policies and regulatory standards., Developed and implemented training programs for new hires, reducing onboarding time by 20% and reducing the attrition more than 10%., Collaborated with...
Medical Interpreter
Facilitated effective communication between healthcare providers and diverse patient populations, achieving top KPI performance for three consecutive months.