View Andres's professional profile on CazVid.
Demonstrated experience with MS Office.
Demonstrated experience with Attention to Detail.
Demonstrated experience with Leadership Development.
Demonstrated experience with Resource Planning.
Teleperformance
Oversee Quality & Training for multiple accounts., 4 direct reports and 150+ indirect reports., Follow up with Quality excellence on multiple accounts on different GEOs, ensuring samplings and quality guidelines are followed., Implementation of automated solutions to enhance collaborators' work., Ensure strong relationships with clients and cross functional departments.
Teleperformance
Oversee the global training team of a program across multiple locations., Provide leadership implementing global learning operations strategy., Ensuring smooth executions of learning programs., Delivering Key Performance Indicators., Build strong relationships with external vendors and clients to meet learning program needs., Search and implement technology solutions to improve effectiveness of learning operations.
Teleperformance
4 Training Managers in charge, 17 Trainers reporting to managers supporting programs with +900 FTEs., Business Reviews to clients and internal stakeholders to an executive level., Training content and curriculum innovation., Implementation and Ramp Up of new clients., Presentation to prospect clients assuring to win new businesses., Participation in multiple RFPs., Automation of training reports.
Economics
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Sutherland
Management & development of trainers, Training resource planning, Monthly Executive Summary to Vertical Leaders, Monthly Action Plans to drive floor performance, Data analysis to improve and enhance training efficiencies, New trainers selection, Reporting for training team
Sutherland
New hire training for debt collectors for personal loans and credit cards on the US, Design and execution Training programs in low performers consultants using root cause analysis depending on Operational needs, Training scheduling and execution on monthly refreshers and releases launched by clients., Develop and follow up on new trainers applicants., Design of new hire agenda for a credit card company with enhancements depending on Operational needs, New Hire Classes Scheduling, Design and Execution of Online Courses through LMS.
