Andres - Customer Service and Data Annotation Specialist with diverse experience

Provided customer support through inbound calls and inquiries, resolving issues effectively.

Utilized Excel and data analysis tools to examine datasets and support research and accounting tasks.

Conducted research, authored academic papers, and created literature databases.

Designed and delivered lectures, workshops, and grading activities for university courses.

Reviewed, verified, and maintained records of invoices and payments in a professional setting.

Develop and refine training prompts to guide AI behavior, improve reasoning performance, and align responses with organizational guidelines., Analyze model weaknesses and provide structured feedback to help enhance model reliability, clarity, and factual correctness.

Reviewing, verifying, and entering invoices into the accounting system., Ensuring the timely payment of supplier bills., Monitoring accounts to ensure payments are up to date and resolving any discrepancies., Handle inquiries from vendors, clarify billing issues, and resolve payment disputes.,...

Inbound calls from clients located in the United States to solve inquiries and issues regarding their Capital One products., Filing complaints and disputes when requested by customers., Reporting fraudulent activity on accounts., Offering upgrades and new products to existing customers.

Writing a state-of-the-art., Attending weekly meetings with the supervisor., Writing a research paper., Creating a database with literature on the topic.

Workshop design and grading., Designing and teaching lectures., Q&A sessions with students.

Attending monthly meetings with the Departmental Council., Attending weekly meeting with the University Student Council., Meeting regularly with the Dean of the Philosophy Faculty to discuss students' requests.

Receiving inbound calls from Instacart customers located in the United States.