Experienced in customer service, financial processes, and AI training, with strong analytical and communication skills.
Provided customer support through inbound calls and inquiries, resolving issues effectively.
Utilized Excel and data analysis tools to examine datasets and support research and accounting tasks.
Conducted research, authored academic papers, and created literature databases.
Designed and delivered lectures, workshops, and grading activities for university courses.
AI ChatBots Writing Trainer
Develop and refine training prompts to guide AI behavior, improve reasoning performance, and align responses with organizational guidelines., Analyze model weaknesses and provide structured feedback to help enhance model reliability, clarity, and factual correctness.
Caliber Colissions USA
Reviewing, verifying, and entering invoices into the accounting system., Ensuring the timely payment of supplier bills., Monitoring accounts to ensure payments are up to date and resolving any discrepancies., Handle inquiries from vendors, clarify billing issues, and resolve payment disputes.,...
Capital One
Inbound calls from clients located in the United States to solve inquiries and issues regarding their Capital One products., Filing complaints and disputes when requested by customers., Reporting fraudulent activity on accounts., Offering upgrades and new products to existing customers.
University of Los Andes
Philosophy MA
Philosophy BA
High School Diploma
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Reviewed, verified, and maintained records of invoices and payments in a professional setting.
Writing a state-of-the-art., Attending weekly meetings with the supervisor., Writing a research paper., Creating a database with literature on the topic.
University of La Sabana
Workshop design and grading., Designing and teaching lectures., Q&A sessions with students.
University of la Sabana
Attending monthly meetings with the Departmental Council., Attending weekly meeting with the University Student Council., Meeting regularly with the Dean of the Philosophy Faculty to discuss students' requests.
Instacart
Receiving inbound calls from Instacart customers located in the United States.
