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Customer Service Professional with diverse experience across hospitality and tech support
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Competencies
Delivered customer support in various environments including digital platforms and hospitality, ensuring user satisfaction.
Communicated effectively with diverse customer bases in multiple contexts, including phone support and in-person interaction.
Managed multiple responsibilities such as support calls and event service, balancing efficiency and quality.
Collaborated with teams in hospitality and customer service settings to deliver seamless service experiences.
Education
Languages
Summary
Experienced in delivering excellent customer support and hospitality services across diverse environments, with a proven ability to adapt and perform in fast-paced settings.
Key Achievements
- Handled customer inquiries and support for Disney+, Star+, and CashApp, demonstrating adaptability across platforms and regions
- Provided high-end service at events for international clientele, enhancing hospitality skills
- Participated in a Work 'n Travel program, gaining international work experience in a restaurant setting
Experience
Waiter
I spent several years as part of the wait staff for high-etiquette events and weddings.
Customer Service
For six months, I assisted users of the Disney+ and Star+ applications from the United States and various locations across Latin America.
Host / food runner
As part of the Work 'n Travel program, I worked at a restaurant during the summer of 2022
Customer Service
From May 2023 until September 2024, I worked for the CashApp platform in customer service for the United States, handling phone calls.