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Retention and Sales Agent – Optimum Campaign
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Competencies
Expertise in assertive communication, empathetic support, and client retention strategies in diverse customer environments.
Proficient in operating CRM platforms and Microsoft 365 to track client interactions and streamline workflows.
Excellent in verbal and written communication, with advanced English proficiency (C1), facilitating effective client engagement.
Capable of assessing client needs, handling objections, and driving sales through consultative techniques.
Experienced in working collaboratively in dynamic environments, adjusting to new tools and customer scenarios.
Education
Languages
Summary
Dedicated customer service professional with extensive experience in client retention, technical support, and relationship management across healthcare and telecommunications sectors. Skilled in CRM systems, communication, and sales techniques, committed to delivering high satisfaction levels and...
Key Achievements
- Consistently met retention and conversion KPIs managing inbound/outbound calls for US clients at Teleperformance Colombia.
- Implemented cross-selling and customer loyalty strategies, enhancing customer engagement in the Optimum campaign.
- Provided technical support and managed sensitive information for healthcare clients at Sutherland Global Services, improving response efficiency.
Experience
Retention and Sales Agent – Optimum Campaign
Managed inbound and outbound calls for Optimum (U.S.) clients., Implemented retention, cross-selling, and customer loyalty strategies., Assessed client needs and offered personalized solutions., Consistently met retention and conversion KPIs., Operated CRM systems and digital management tools...
Customer Service Agent – Humana Campaign
Provided customer assistance and technical support for Humana healthcare users., Managed sensitive information under confidentiality and data protection policies., Guided clients on service processes, billing, and membership procedures., Achieved high customer satisfaction levels and reduced...