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Phone Agent
Contact
Competencies
Expert in managing shipments, coordinating interstate logistics, and maintaining communication with couriers.
Proficient in managing client inquiries, negotiating payment plans, and ensuring customer satisfaction.
Skilled in using Excel and Power BI for data analysis, reporting, and visualization to support decision-making.
Basic knowledge of programming and web technologies to support data management and automation tasks.
Education
Languages
Summary
Experienced logistics coordinator and customer service agent with a strong background in managing shipments, negotiating payments, and utilizing data analysis tools. Bilingual and detail-oriented.
Key Achievements
- Streamlined shipment coordination processes, improving delivery times by 15%
- Negotiated payment plans that increased debt recovery rate at Macy’s Collections
- Enhanced invoice auditing accuracy, reducing errors by 20%
- Provided bilingual customer support, improving client satisfaction scores
Experience
PHONE AGENT
Managing delinquent accounts, Making outbound calls to clients, Negotiating payment plans, Ensuring successful collection of outstanding debts
BILINGUAL BANKING AGENT
Assisting clients with their finances, Addressing inquiries regarding credit lines, Managing savings accounts, Handling mortgages, Providing information on debit and credit cards
LOGISTICS COORDINATOR
Auditing invoices, Coordinating interstate shipments, Maintaining communication with couriers, Updating shipment statuses