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Andrea

Customer Service and Education Professional with 4+ Years of Experience

Video resume

Andrea Rodriguez, Introduction.
I have worked in customer service for over 4 years, and 3 in education, they have given me the opportunity to improve my communication skills by connecting with people and providing great CS. I know how to handle different situations with customers, I learned how to be extremely detailed oriented, I got used to work under pressure, also I understood how to organize tasks according urgency, last but not least I am a good active listener, so my boss, my coworkers and my clients are going to know that they matter and their concerns are being listened. In all of my experience I have learned how to use really fast the different software that the companies have and to complete the processes the company needed. Whit that being said, I think that all those skills, that are also transferrable, and my extended experience make me a good fit for your company

Contact

Bogotá, Bogota D.C., Colombia
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Competencies

Customer ServiceExpert

Provided support and problem-solving solutions across multiple call center roles.

Language TeachingAdvanced

Designed curriculum and delivered English lessons to diverse student groups.

Data ManagementIntermediate

Handled data validation, records organization, and discrepancy reporting in professional settings.

Communication SkillsAdvanced

Used active listening and effective communication techniques in customer support and teaching roles.

Task OrganizationIntermediate

Prioritized and organized tasks by urgency, working efficiently under pressure.

Education

Bachelor's Degree
Universidad Pedagógica Nacional
Completed 2015

Languages

EnglishBilingual
SpanishBilingual

Summary

Experienced customer service and education professional with over 4 years in customer support and 3 years in language instruction, skilled in communication, task management, and data handling.

Key Achievements

  • Managed doctors' calendars and medical records at Web Spark Media
  • Designed and implemented tailored lesson plans for English students
  • Ensured accuracy and integrity in data validation at Demandzen

Experience

Virtual Front Desk Agent

Web Spark Media
2024 - 2025

Managed doctors' calendars by efficiently scheduling patient appointments while ensuring compliance with HIPAA regulations and maintaining organized medical records., Worked closely with various departments and team members to deliver excellent patient service, fostering strong connections to enhance the overall patient experience.

Bilingual Call Center Agent

Virtual Emily
2023 - 2024

Assisted customers with cruise bookings, itinerary modifications, and additional services.

Lead Validation Specialist

Demandzen
2023 - 2023

Ensured accuracy and integrity of collected data through validation processes., Updated client information as required and reported discrepancies to management.

English Teacher

Teleperformance
2022 - 2023

Designed and implemented study plans tailored to different student levels., Utilized multimedia and interactive methodologies to enhance language learning.

Bilingual Call Center Agent

Concentrix
2021 - 2022

Provided customer support related to health plans and medical procedures., Managed data verification and document handling in a fast-paced environment., Corroborated CPT codes according the services the patients had had.

Bilingual Call Center Agent

Teleperformance
2020 - 2021

Provided essential payment and purchase information to customers, ensuring clarity and satisfaction., Navigated and resolved issues related to the platform while assisting clients with patience and empathy.

English Teacher

American School Way
2017 - 2020

Developed lesson plans following the Common European Framework of Reference for Languages (CEFR)., Taught English to diverse student groups, improving communication skills.

English Teacher

Prado Veraniego School
2015 - 2015

Delivered English lessons aligned with Ministry of Education guidelines.

Skills

Customer ServiceLanguage TeachingData ManagementCommunication SkillsTask Organization
Published on CazVid - Jul 3, 2025
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