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Andrea
Customer Service Agent with 5+ years of experience in hospitality and call centers
Video resume
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Competencies
Extensive experience in providing client support via calls, email, and chat across various sectors.
Proficient in handling healthcare and hospitality CRM platforms for patient verification and guest reservations.
Skilled in managing multiple tasks such as appointment scheduling, reservations, and problem resolution.
Effective in communicating clearly with customers, guests, and medical clients via various channels.
Languages
Summary
Dedicated customer service professional with over 5 years of experience in healthcare, hospitality, and e-commerce sectors, skilled in multi-channel support and CRM management.
Key Achievements
- Handled customer inquiries and resolved issues across healthcare, hospitality, and e-commerce industries.
- Managed CRM systems and coordinated reservations, bookings, and guest services.
- Provided multi-channel support via phone, email, and chat, ensuring high customer satisfaction.
Experience
Agente de Servicio al Cliente
Atención por llamadas a asegurados y proveedores médicos, Verificación y registro de pacientes, Manejo de CRM y plataformas médicas, Resolución de dudas, reclamaciones y seguimiento
Recepcionista
Gestión de reservas y atención de huéspedes, Manejo de pagos y reservas de tours, Atención por teléfono y correo
Hostess
Gestión de huéspedes en restaurante, Organización de mesas y flujos de servicio, Edición e impresión de menús
Agente Servicio al Cliente
Atención telefónica en temas de logística y productos, Manejo de devoluciones, compras y seguimiento