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Andrea
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Competencies
Experiencia demostrada en Communication.
Experiencia demostrada en Active Listening.
Experiencia demostrada en Time Management.
Experiencia demostrada en Problem Solving.
Experiencia demostrada en Team Collaboration.
Education
Languages
Summary
Perfil profesional
Experience
Appointment Setter, Outbound Sales
Consistently met a daily minimum quota of 20 outbound calls resulting in qualified appointments, in a fast-paced remote sales environment. Qualified leads and delivered service presentations to prospective U.S. clients through outbound cold calling. Tracked leads and managed follow-up communication through CRM software to support sales pipeline
Inbound Sales Representative
Achieved a 58% upsell conversion rate on high volume inbound sales calls for flights and hotel bookings, U.S. market. Delivered consistent customer service while maintaining accurate CRM data records. Resolved customer inquiries and issues in a fast-paced call center environment
Freight Broker
Closed 15 to 20 freight loads daily through 70-80 outbound calls per day, coordinating between U.S. shippers and carriers. Negotiated carrier rates and managed client relationships to support profitability. Tracked shipments end to end and maintained documentation using Salesforce CRM