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Andrea
Customer service Agent
Contact
Competencies
Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Junos OS.
Experiencia demostrada en Excel.
Experiencia demostrada en Problem-solving & critical thinking.
Experiencia demostrada en Attention to detail.
Education
Languages
Summary
Perfil profesional
Experience
Customer service Agent
Handled inbound calls related to warranties and service inquiries.. Assisted customers with product registrations and warranty activation. Clearly explained plan benefits including repairs, mechanical/electrical coverage, accidental damage, and product replacements.. Accurately documented all customer interactions in internal CRM systems.
Customer service chat representative
Handled multiple simultaneous customer chats, delivering fast, accurate, and friendly support. Documented customer interactions accurately in the system to support seamless follow-up
Technical support specialist
Troubleshoot hardware, software, and network issues. Assemble custom desktop PCs based on client needs and budget. Install and configure operating systems, software applications, and peripherals