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Customer Service Specialist with 5+ years of client relations and problem-solving expertise
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Competencies
Provided effective support and solutions, focusing on client satisfaction across multiple roles.
Applied problem solving skills in technical support, quality analysis, and debt recovery scenarios.
Maintained clear, empathetic communication with clients and team members to facilitate understanding and resolution.
Utilized negotiation hierarchy and emotional intelligence to manage objections and motivate debt repayment.
Adjusted to various roles across industries including finance, telecom, and education, demonstrating versatility.
Education
Languages
Summary
Experienced in client support, debt collection, and technical assistance with a proven record of top performance and role diversity.
Key Achievements
- Recognized twice as a Top Performer at Scotia GBS as part of a specialized team handling loss accounts.
- Gained cross-industry experience in tech support, quality analysis, and debt collection procedures.
- Developed skills in emotional intelligence, negotiation, and communication while managing diverse customer interactions.
Experience
Customer service Representative
Learned about sells, tech support tips and strategies.
Customer Service Representative
Worked as a Quality Analyst., Learned problem solving skills., Emotional intelligence., Clear communication skills.
Collection agent
Recognized twice as a Top Performer., Part of a special skills working with accounts that represent a loss for the bank., Arranged for debt repayment or established repayment schedules, based on customers' financial situations., Advised customers of necessary actions and strategies for debt repayment., Acknowledged emotions to manage objections., Negotiation hierarchy., Learned Scotia Policies and Procedures, security documentation, legal ramifications and financial statements.
English teacher
Worked with students from basic to intermediate level.