Dedicated customer service specialist with expertise in bilingual support, data digitization, and team coaching. Proven ability to enhance customer retention and ensure data accuracy in high-pressure environments.
Skilled in providing high-quality support in English, focusing on customer retention and satisfaction.
Experienced in digitizing, reviewing, and ensuring accuracy of personal and medical data.
Capable of coaching agents to improve data quality and customer service performance.
Proficient in Word, Excel, PowerPoint for data management and presentation tasks.
Everise Guatemala
Atención de servicio al cliente en inglés, retención para que clientes se queden con el servicio.
Conduent Guatemala
Digitalizar datos personales e información para seguro médico., Revisión de que la información que los agentes ingresaban al sistema fuera correcta., Brindar soporte y darle coaching a los agentes.
NCO Star Comunicaciones Guatemala "Alorica"
Atención de servicio al cliente 100% ingles., Activación de cuentas/líneas de telefonía celular.
Perito en Mercadotecnia y Publicidad
Hi, my name is Ana. I'm from Guatemala. I'm 28 years old. I have a lot of experience in customer service and management. I have strong technical skills in office, suite and digital tools. I also have a building world communication in English and Spanish. I always improve myself as a mutual assistant and also in retention with the customers and provide all information to them.
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